Privacy policy
What we collect when you use this site or rent from us, why we collect it, who we share it with, and how to ask us to change or delete it.
Daily Frequency Rentals LLC (“DFR Rentals,” “DFR,” “we,” “us,” or “our”) respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website, rental services, communications, vehicles, and related business operations.
This Privacy Policy applies to information collected through dailyfrequencyrentals.com, our booking and inquiry forms, telephone and text communications, and our vehicle rental operations.
1. Information We Collect
The information we collect depends on how you interact with DFR. Depending on your relationship with us, personal information we collect may include the following.
Information You Provide
We may collect:
- Name
- Phone number
- Email address
- Mailing or residential address
- Date of birth
- Driver’s license information and copies
- Insurance information and documentation
- Rental dates and vehicle preferences
- Additional-driver information
- Information submitted through booking or business inquiry forms
- Information you provide by phone, email, SMS, website form, or in person
- Rental agreement information
- Accident, damage, roadside-assistance, claim, and incident information
- Information necessary to collect amounts owed to DFR
- Other information you voluntarily provide to us
If you provide personal information about another person, you represent that you are authorized to provide that information to DFR for the purposes described in this Privacy Policy.
Payment Information
Payments are processed through third-party payment service providers.
Payment information may include cardholder name, billing information, payment method, transaction details, payment authorization information, and limited card-reference information.
DFR generally does not retain complete payment-card numbers within its ordinary business systems. Our payment providers may retain, tokenize, or otherwise process payment information in accordance with their own security and payment-processing requirements.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website or source
- Date and time of access
- Website interaction information
- Cookie and similar technology identifiers
We may use this information for website functionality, security, advertising, troubleshooting, fraud prevention, and understanding how visitors interact with our website.
We may also use aggregated or de-identified information that does not reasonably identify an individual for business, operational, analytical, or service-improvement purposes.
2. Sources of Personal Information
We may collect personal information directly from you and from other sources involved in providing, supporting, protecting, or enforcing our rental services.
These sources may include:
- Additional drivers or other individuals involved in a rental
- Insurance companies, agents, adjusters, and claims administrators
- Payment processors and financial-service providers
- Driver’s-license, identity, or insurance-verification providers
- Roadside-assistance and towing providers
- Vehicle manufacturers and vehicle technology providers
- Law-enforcement agencies
- Courts and government authorities
- Toll, parking, and traffic authorities
- Vehicle recovery providers
- Repair facilities
- Business customers or organizations arranging rentals
- Website, communications, and customer-management providers
- Other service providers involved in a reservation, rental, claim, payment, or vehicle recovery
We may combine information received from these sources with information you provide directly to us.
3. Vehicle Location and Telematics
Certain DFR vehicles may contain GPS, telematics, manufacturer-connected services, or other vehicle-management technology.
Depending on the vehicle and equipment installed, these systems may collect information such as:
- Vehicle location
- Mileage
- Vehicle movement
- Ignition or operating status
- Diagnostic information
- Battery or fuel information
- Vehicle condition or performance information
- Other vehicle-related operational information
DFR may access or use this information when reasonably necessary to:
- Locate an overdue or unreturned vehicle
- Recover or repossess a vehicle in accordance with the rental agreement
- Locate a vehicle reported stolen or missing
- Investigate suspected theft, fraud, unauthorized use, or misuse
- Provide roadside assistance
- Verify mileage
- Verify compliance with geographic or travel restrictions
- Investigate accidents, damage, or vehicle incidents
- Determine vehicle condition or maintenance needs
- Protect DFR’s vehicles, customers, employees, and property
- Enforce the rental agreement
- Comply with legal obligations or lawful requests
Telematics information is not sold by DFR.
4. Vehicle Manufacturer and In-Vehicle Technology
Rental vehicles may contain technology installed or operated by the vehicle manufacturer or another third party, including infotainment systems, navigation systems, Bluetooth connectivity, manufacturer-connected services, emergency-assistance systems, mobile-device integration, and other in-vehicle technology.
These systems may independently collect, store, or transmit information about the vehicle or individuals using it.
DFR does not control all information collected directly by vehicle manufacturers or third-party vehicle systems. Their collection and use of information may be governed by their own privacy policies and terms.
Customers should avoid entering unnecessary personal information into rental-vehicle systems and should disconnect personal devices, accounts, Bluetooth connections, and other personal integrations before returning the vehicle.
5. Calls, Text Messages, and Communications
When you communicate with DFR by telephone, SMS, email, website form, or another communication channel, we may retain the communication and information associated with it.
Calls to or from DFR may be recorded or monitored for customer service, training, quality assurance, documentation, dispute resolution, fraud prevention, and protection of DFR’s legal and business interests.
Where required, notice of call recording will be provided.
6. How We Use Personal Information
We may use personal information to:
- Respond to rental inquiries
- Confirm vehicle availability
- Create reservations
- Verify identity and eligibility to rent
- Verify driver’s licenses and insurance
- Prepare and administer rental agreements
- Process deposits, authorization holds, charges, and refunds
- Communicate about upcoming or active rentals
- Process rental extensions
- Provide roadside assistance
- Manage vehicle returns and inspections
- Investigate accidents, claims, damage, theft, or misuse
- Collect tolls, citations, fees, damage charges, and unpaid balances
- Recover overdue or unreturned vehicles
- Prevent fraud, theft, and unauthorized vehicle use
- Maintain fleet and customer records
- Comply with insurance, accounting, tax, legal, and regulatory obligations
- Resolve customer disputes
- Protect DFR’s legal rights
- Improve our website, services, and operations
- Protect the rights, property, and safety of DFR and others
7. Transactional and Marketing Communications
DFR may contact you regarding a reservation, rental, payment, extension, overdue balance, vehicle issue, roadside matter, damage claim, insurance matter, account issue, safety matter, or other issue relating to your relationship with DFR.
These are considered service or transactional communications.
Where permitted and with any consent required by law, DFR may also send promotional or marketing communications regarding rental availability, offers, discounts, updates, or other DFR services.
You may opt out of promotional text messages by replying STOP and may unsubscribe from promotional emails using the unsubscribe link provided.
Opting out of marketing communications does not prevent DFR from contacting you about an existing reservation, rental, outstanding balance, claim, vehicle recovery, safety issue, or other service-related matter.
8. How We Disclose Information
DFR does not sell personal information in exchange for money.
We may disclose personal information when reasonably necessary to operate, support, protect, or enforce our business.
Service Providers
We may provide information to companies that perform services on our behalf, including providers of:
- Rental-management software
- Customer relationship management systems
- Payment processing
- Identity or driver’s-license verification
- Insurance verification
- Website hosting
- Email and SMS communications
- Vehicle tracking and telematics
- Roadside assistance
- Accounting and invoicing
- Vehicle recovery
- Collections
- IT and security services
- Other operational services
These providers may process information as necessary to provide their services to DFR.
Insurance and Claims
We may disclose information to insurers, claims administrators, adjusters, attorneys, repair facilities, third-party coverage providers, involved drivers, and other appropriate parties when handling an accident, damage claim, insurance claim, or related dispute.
Law Enforcement and Government Authorities
We may disclose information to police, courts, government agencies, toll authorities, parking authorities, traffic-enforcement agencies, or other appropriate entities when required by law, responding to lawful legal process, addressing a traffic citation or toll involving a DFR vehicle, reporting or investigating a stolen or unreturned vehicle, or protecting DFR’s legal rights or property.
Collections and Legal Matters
Information may be disclosed to collection agencies, attorneys, investigators, vehicle-recovery providers, courts, or other parties when reasonably necessary to recover a vehicle, collect a debt, enforce a rental agreement, resolve a dispute, investigate suspected fraud or theft, or pursue or defend a legal claim.
Business Transactions
If DFR or substantially all of its assets are sold, reorganized, financed, merged, or transferred, customer information may be included as part of that transaction, subject to applicable law.
10. Third-Party Services
Our website, vehicles, communications systems, or services may interact with third-party companies whose privacy practices are separate from DFR.
DFR is not responsible for the privacy practices of third-party websites, vehicle manufacturers, technology providers, social-media platforms, payment processors, or other services that operate independently from DFR.
We encourage customers to review the privacy policies and terms of those providers where appropriate.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to operate our business.
Retention periods may vary depending on the type of information and may be affected by rental history, accounting and tax requirements, insurance requirements, pending or potential claims, chargebacks or disputes, vehicle recovery matters, legal obligations, fraud-prevention requirements, litigation or anticipated litigation, outstanding balances, and regulatory requirements.
Information that is no longer reasonably needed may be deleted, de-identified, archived, or otherwise disposed of in accordance with our business practices and applicable law.
12. Security
DFR uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include encrypted website connections, access controls, payment-provider security measures, employee access restrictions, established third-party service providers, and internal policies and procedures.
No system, service, or method of electronic transmission is completely secure. Therefore, DFR cannot guarantee the absolute security of information.
If DFR experiences a security incident requiring consumer notification, we will provide notice as required by applicable law.
13. Your Privacy Choices
You may contact DFR to request that we:
- Update or correct inaccurate personal information
- Provide information about personal information associated with you
- Delete certain information when DFR is not legally or operationally required to retain it
- Stop sending promotional communications
We may need to verify your identity before processing certain requests.
Some information cannot be deleted immediately when it must be retained for legitimate business or legal reasons, including active rental matters, accounting records, insurance claims, unpaid balances, fraud-prevention purposes, litigation, vehicle recovery matters, or other legal obligations.
Additional privacy rights may be available depending on the law applicable to you.
14. Children’s Privacy
DFR’s vehicle rental services are intended for adults who meet DFR’s rental eligibility requirements.
Our website and services are not directed toward children under 18, and DFR does not knowingly collect personal information directly from children for the purpose of providing vehicle rental services.
If you believe a child has improperly provided personal information to us, please contact us.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, vendors, or legal obligations.
When we update this Privacy Policy, we will revise the Last Updated date at the top of the page.
Where appropriate or legally required, we may provide additional notice regarding material changes.
16. Contact DFR
Questions or requests regarding this Privacy Policy may be directed to:
Daily Frequency Rentals LLC
Cleveland, Ohio
Phone: (216) 677-5250
Email: contact@dailyfrequencyrentals.com